Returns & Exchanges

I hope you'll love your Tg-Jewellery piece. Every item is individually handcrafted in my Cornwall studio with great care and attention to detail. If, however, your purchase isn't quite right, I'm here to help.

Returns

You may return your order within 14 days of receiving it.

To be eligible for a refund, your jewellery must be:

• Unworn and in its original condition.
• Returned in its original packaging, including any certificates or accompanying materials.
• Accompanied by proof of purchase.

For hygiene reasons, earrings cannot be returned unless they arrive faulty or damaged.

Personalised, engraved, bespoke, or custom-made jewellery cannot be returned, unless the item is faulty.

How to Request a Return

Please email tgjewellery@icloud.com with:

• Your order number
• The reason for your return
• Photographs (if the item is damaged or faulty)

I'll respond within 2 business days with return instructions and the return address.

Please wait for return authorisation before sending your jewellery back.

Return Shipping

Unless your item is faulty, return postage is the customer's responsibility.

For your peace of mind, I recommend using a tracked and insured delivery service, as I cannot accept responsibility for returns lost in transit.

Refunds

Once your return has been received and inspected, I'll let you know as soon as possible.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Original shipping costs are non-refundable.

Exchanges

If you require a different ring size or would like to exchange an item, please get in touch before returning your jewellery.

Exchanges are subject to stock availability. If your required size is made to order, production times may apply.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact me within 48 hours of delivery and include photographs of the item and packaging.

I'll resolve the issue as quickly as possible by arranging either a replacement or a full refund.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided production has not begun.

Once work has started on a made-to-order, bespoke, personalised, or engraved piece, cancellations are no longer possible.

Contact

If you have any questions about your order, returns, or exchanges, I'd be happy to help.

Email: tgjewellery@icloud.com
Phone: +44 (0)7765 070338